If you are a new patient we would like to welcome you to the practice. If you are already registered with us we hope that this website will help you to make the best use of our facilities.
We aim to provide high quality medical care, encourage good health and prevent disease and help you to make decisions about your own health.
Please let us know as soon as possible of any changes to your name, address and telephone number.
Registering to book on line appointments
Are you aware that you can book appointments on line and order repeat medications?
All you need to do is ask at reception and a member of staff will register you for this service and will issue you a password, which is your own personal link to booking appointments and ordering medications via this website. You only need to complete and sign a registration form.
Patient guide for online services: Quick guide to online services
Friends and Family Test
Please take the opportunity of telling us how you feel about the service you receive by filling out our Friends and Family survey on the link below:
Proposed merger between Burton Hospital and Derby Hospitals
Many of you may be aware that there is a proposed merger between Burton Hospital and Derby Hospitals. As part of the engagement with patients and the public they have compiled a questionnaire which they would like competing before 1st October 2017. We would be grateful if you could complete a questionnaire, either online or print out, and return to the surgery before this date. The questionnaire can also be completed online at www.burtonderbycollaboration.co.uk Hospital Merger Questionnaire
National Patient Surveys
NHS England send out patient surveys to a random number of patients twice a year regarding our service and staff and they then publish the results nationally. If you do receive one of these surveys we would appreciate if you could take ten minutes to complete it and return it.
We provide a confidential service to all of our patients. HeartWood Medical Practice is registered under the Data Protection Act 1998. Your information will only be discussed by third parties with your written consent
SMS Text Messaging
SMS text messaging enables us to send reminders for appointments, normal test results and other non-clinical messages.
Information sent via text messaging will be generic. No information which identifies an individual patient such as name, address or other items of personal detail will be sent within a text message, and in addition, information within the text message will be kept to a minimum.
We will automatically send out appointment reminders, flu vaccination reminders and also inform patients of missed appointments.
Please ensure we have your up to date mobile phone number. If you DO NOT wish to use this service please inform a member of the reception team, we will record "Informed dissent" on your records.
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(Site updated 05/10/2017)