Heartwood Medical Practice - Information about the doctors surgery opening hours, appointments, online prescriptions, health information and much more

Noticeboard

Home Visits

If a home visit is required, please make your request between 8.30am and 10.30am. Details will be then given to the duty doctor, who will then contact you by telephone.

Please do not request a home visit unless you or the patient are too ill to come to the practice. Remember, a doctor can see five patients at the surgery in the time it takes to attend one home visit. Please use the service responsibly.

In the event of a life threatening emergency, such as severe chest pain, extreme shortness of breath or collapse dial 999 to call an ambulance immediately.

If you are a new patient we would like to welcome you to the practice. If you are already registered with us we hope that this website will help you to make the best use of our facilities.

We aim to provide high quality medical care, encourage good health and prevent disease and help you to make decisions about your own health.

Please let us know as soon as possible of any changes to your name, address and telephone number.

Registering for online services

Are you aware that you can book appointments online and order repeat medications?

All you need to do is ask at reception and a member of staff will register you for this service and will issue you a password, which is your own personal link to booking appointments and ordering medications via this website. You only need to complete and sign a registration form and show us a form of ID.

Patient guide for online services: Quick guide to online services

Friends and Family Test

Please take the opportunity of telling us how you feel about the service you receive by filling out our Friends and Family survey on the link to the right.

National Patient Surveys

NHS England send out patient surveys to a random number of patients twice a year regarding our service and staff and they then publish the results nationally. If you do receive one of these surveys we would appreciate if you could take ten minutes to complete it and return it.

Confidentiality

We provide a confidential service to all of our patients. HeartWood Medical Practice is registered under the Data Protection Act 1998. Your information will only be discussed by third parties with your written consent.

SMS Text Messaging

SMS text messaging enables us to send reminders for appointments, normal test results and other non-clinical messages.

Information sent via text messaging will be generic. No information which identifies an individual patient such as name, address or other items of personal detail will be sent within a text message, and in addition, information within the text message will be kept to a minimum.

We will automatically send out appointment reminders, flu vaccination reminders and also inform patients of missed appointments.

Please ensure we have your up to date mobile phone number. If you DO NOT wish to use this service please inform a member of the reception team, we will record "Informed dissent" on your records.

Dementia Friendly Practice

dementia friends photo

Most of our reception and admin staff have undertaken some training in understanding Dementia and how we can help people who live with Dementia. We are now a Dementia friendly practice.

Extended Access

As part of NHS England's drive to provide extra GP services in the evenings and at weekends, Swadlincote Extended Access service is aiming to open its doors in September. The appointments are available to patients registered at any of the six Swadlincote GP surgeries to provide non-emergency appointments to people usually unable to see their surgeries in normal opening hours.

To use the appointments they must be booked via each individual practice's receptionists. All appointments must be pre-booked as there is no ability to have "walk-in" appointments.

extended access