News:

Appointments
HeartWood Medical Practice operates advanced access which gives patients the chance to speak to or see a clinician on the same day. By phoning on the day you will be offered a choice of an appointment with a doctor, nurse, or a telephone consultation.  Appointments are available to pre-book in advance aswell.
Out of Hours
If help is needed out of hours, please ring 01283 818100 and you will automatically be put through to Derbyshire Health United.
Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Welcome to Heartwood Medical Practice Online

Dr Bryant is currently recovering from her total knee replacement, however she will be on long term sick leave until the end of March.

Hopefully she will soon be up and about and feel in much better health.

We do have a number of excellent locum GP's helping out whilst Dr Bryant is absent. As you are aware we are extremely busy and only have a certain number of available appointments daily.

The reception team do their utmost to accomodate everyone, however this is not always possible. We are currently looking into ways of improving our appointment system. Please ensure you always attend pre-booked appointments, if this is not possible telephone the surgery well in advance to rearrange.

Occasionally the GP you are waiting to see may be running late. If you have been waiting more than 20 minutes, please ask at reception. Some consultations are complex and take longer than the allocated 10 minutes. If you think your problem will take longer, please ask to book a double appointment. As you can appreciate our GP's give every patient their full consideration, please be patient with them.

 

Blood tests.

Please see the table below of pathology tests required for Chronic Disease Management. Some patients have been having blood taken 6 monthly when it is only necessary annually.

HeartWood Practice aims to provide a full phlebotomy service for its patients.  As patients may attend both Derby and Burton Hospitals, we have pathology links and a daily courier service to both sites. Default is Derby.

 

CONDITION

TESTS

Diabetes annual review or new diagnosis

HbA1c

U&Es

Fasting lipids

Fasting glucose

Urine – dipstick test for protein, if negative, send for albumin creatinine ratio

Diabetes interim review -

six monthly (sometimes three months)

HbA1c

Hypertension – new diagnosis

FBC

U&Es

LFTs

Fasting glucose

Fasting lipids

Urine - dipstick test for protein

Hypertension – annual review

U&Es

Fasting lipids

Fasting glucose (if obese or has ischaemic heart disease or a stroke)

Ischaemic heart disease – annual review

U&Es

Fasting lipids

Fasting glucose

CKD – annual review

U&Es

Urine – dipstick test for protein, if negative, send for albumin creatinine ratio

Hypothyroid – annual review

TFTs

ACE inhibitor or diuretic – 2-3 weeks after starting or increasing dose

U&Es

Statin – three months after starting

Fasting lipids, LFTs

Statin - annual

Fasting lipids

LFTs

 

Fasting specimens

Fast from 10pm, with only water to drink

 

Glucose Tolerance Test

Information leaflet for patient when books. First specimen fasted.  75g glucose load with water.  Patient is to remain in waiting area until the two hour test.  They should not exercise or smoke.

 

Results

Patients are encouraged to contact the surgery for results of their tests.  Results are annotated with information for the patient.  Where clinically appropriate, patients are notified of their test results.

 

 

We would like to take this opportunity to thank you for your patience and continued support.

We are still holding swine flu clinics at the surgery, if you have received a letter from us and would like to have the vaccination, please telephone reception to arrange an appointment.

Out of hours service.

As part of an ongoing effort to improve access to out of hours service, please find the attached link to the website, which will enable you to find out how to access out of hours care:

www.derbyshirehealthunited.com

To view our November newsletter please click  icon 15 on the right.

Patient Participation Group 

Following the merger we haven't contacted the members of the group, however I will be writing to everone shortly to invite them to a meeting.

We will be discussing the merger, the effects it has had on patients, also how we can improve services within the surgery.

If anyone would like to join the group and attend meetings, please contact Shani Fairbrother ( Practice Manager).

 

  Find out more about the Practice Merger >>>>>>>>>>


Online prescriptions & appointments

We are now using SystmOne as our clinical system.  Prescriptions and appointments are available using the links below.  If you have any problem using the new system please contact the surgery.

Online Services

pill Click Here to order your repeat prescription online

calendar Click Here to book/cancel your appointment online

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