News:


Appointments
HeartWood Medical Practice operates advanced access which gives patients the chance to speak to or see a clinician on the same day. By phoning on the day you will be offered a choice of an appointment with a doctor, nurse, or a telephone consultation.  Appointments are available to pre-book in advance aswell.
Out of Hours
If help is needed out of hours, please ring 01283 818100 and you will automatically be put through to Derbyshire Health United.
Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Home Visits
If a home visit is required, please make your request between 8.30am and 11.00am. Details will be then given to the duty doctor, who will then contact you by telephone.

Please do not request a home visit unless you or the patient are too ill to come to the practice. Remember, a doctor can see five patients at the surgery in the time it takes to attend one home visit. Please use the service responsibly.

In the event of a life threatening emergency, such as severe chest pain, extreme shortness of breath or collapse dial 999 to call an ambulance immediately.

NHS Direct may be contacted as a source of medical advice from healthcare professionals tel: 08454647.

 

Responsibilities

Our Responsibility To You:

  • You will always be seen on the same day for urgent problems.
  • Your suggestions and comments about our services will be considered.  Please  contact any member of staff.
  • Complaints are usually dealt with by the Practice Manager. You can expect an acknowledgment of your complaint within 2 days, and a letter of resolution within 21 days.

Your Responsibilities To Us:

  • Please treat all surgery staff with respect.  The Medical Practice reserves the right to remove patients from our list if they exhibit violent or abusive behaviour towards any member of staff or patient.
  • Please arrive on time for your appointment, the clinician may refuse to see you if you are late.
  • Please cancel your appointment if you are unable to attend, it can then be used for someone else.
  • Please let us know if you change your address or any other details so that we can keep your records up to date.
  • Please allow sufficient time for blood test results and consultant letters.
  • Test requested by your consultant at the hospital will not normally be reported back to the practice, but usually are discussed in a follow up appointment with the consultant.